Shipping policy

Unsolved Trails Shipping Policy

At Unsolved Trails, we are committed to delivering your items as quickly and reliably as possible. We partner with Amazon Distribution to handle the fulfillment and delivery of all orders, ensuring efficient service with tracking and high delivery standards. Please review our shipping details below.

1. Shipping Rates and Destinations

  • United Kingdom: All orders shipped within the UK incur a flat rate shipping fee of £3.95. Items typically arrive within 3–5 business days (Monday to Friday).
  • United States: All orders shipped to the USA incur a flat rate shipping fee of $5.10. Items typically arrive within 3–5 business days (Monday to Friday).

2. Processing and Fulfillment by Amazon Distribution

  • Processing Time: Orders are processed through Amazon’s distribution network, with most items dispatched within 1–2 business days. You will receive a confirmation email with tracking information once your order has shipped.
  • High-Demand Periods: During busy seasons, such as holidays or promotional sales, processing times may be extended by an additional 1–2 business days due to increased demand. We appreciate your patience during these times.

3. Estimated Delivery Times

  • United Kingdom: 3–5 business days from the date of shipment.
  • United States: 3–5 business days from the date of shipment.
  • Delivery times may vary based on carrier availability, weather conditions, or other factors affecting Amazon’s delivery network. We will notify you of any changes to your estimated delivery.

4. Customs

  • Product prices are inclusive of customs tax and duties.

5. Order Cut-off Time:

  • 5:00 PM (GMT) Greenwich Mean Time (London)

6. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking link. Amazon provides real-time tracking for your order, allowing you to monitor its journey from dispatch to delivery.

7. Shipping Carriers

  • Amazon Distribution partners with multiple carriers, ensuring efficient and reliable delivery. Specific carriers may vary depending on your location, but all shipments are trackable through Amazon’s network.

6. Address Changes

  • If you need to update your shipping address after placing an order, please contact us at help@Unsolvedtrails.com as soon as possible. We will work with Amazon Distribution to accommodate changes before dispatch if feasible.

8. Shipping Restrictions

  • Some items may be subject to additional shipping restrictions based on local regulations or carrier limitations. We will notify you if any items in your order are affected by such restrictions.

9. Lost or Delayed Shipments

  • If your shipment is delayed or lost, please contact us at help@Unsolvedtrails.com. We will coordinate with Amazon Distribution to locate your package and update you on the resolution process.

10. Contact us

  • Business Name: Chummys Holdings Ltd (T/A Unsolved Trails)

      Thank you for choosing Unsolved Trails. By partnering with Amazon Distribution, we aim to provide you with a seamless, reliable shopping experience. If you have any questions or require assistance with your order, please reach out to our customer support team.