Refund policy

Unsolved Trails Return and Refund Policy

Thank you for shopping with Unsolved Trails. We strive to ensure that every product meets your expectations. However, if you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility and Timeframe

  • 30-Day Return Window: You have 30 days from the date you receive your item to initiate a return. After this period, we will be unable to process a return or issue a refund.
  • Condition Requirements: To be eligible for a return, your item must be:
    • In the same condition as when you received it.
    • Unworn, unused, with all original tags attached.
    • In its original packaging.
  • Proof of Purchase: Please ensure that you retain and include your receipt or proof of purchase when returning an item.

2. Return Process

  • Initiating a Return: To start the return process, please contact us, and we will generate a return label for you.
  • Return Shipping: If your item is being returned due to a change of mind or preference, the return shipping cost may be deducted from your refund.

3. Refund Processing

  • Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: If your refund is approved, it will be processed back to your original payment method within 7–10 business days.
  • Partial Refunds: In certain cases, we may approve a partial refund for items that show signs of wear or damage that were not initially present.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by replacing the item or issuing a full refund.

Thank you for understanding our policies, which allow us to provide the best possible service to all our customers. If you have any further questions

Business Name: Chummys Holdings Ltd (T/A Unsolved Trails)

Business Address: Unit 7, Enterprise Trading Estate, Brierley Hill, DY5 1TX

Contact Number: +44 800 679 2456

Business Email: help@unsolvedtrails.com